This Membership Agreement (the “Agreement”) entered into between Maven Drive LLC ("Maven" or “we” or “us’) and the individual clicking to accept this Agreement (“you”), is effective on the date of your acceptance, and provides the terms of your participation in the Maven car-sharing service. By clicking to accept this Agreement, you agree to be bound by its terms such as the following (detailed terms of this Agreement following the outline):
Detailed Terms and Conditions
Maven Customer Service is a team of dedicated OnStar representatives that can assist in answering members’ questions and concerns. They can be reached at 1-844-HIMAVEN (1-844-446-2836).
Designated Space means a parking space located within the city limits with a Maven sign and visible on the Maven App.
Fees means membership fees, usage fees, mileage fees, low fuel fees, cleaning fees, violation processing fees, late fees and any other fees you may be responsible for under this Agreement.
Program means the Maven car-sharing service.
Station means the parking facility, lot or street location in which a vehicle is parked.
Supplier means the owner of the Vehicle as identified on the insurance document found in the glove box compartment of the Vehicle.
Trip means the use of a Vehicle from the beginning of a reservation until the reservation ends by parking in a Designated Space and activating the End Trip button in the App.
You/Your/you/your means you as a member of Maven car-sharing service.
Vehicle means any one of the vehicles in the Maven fleet rented by you under the terms and conditions of this Agreement.
We/Us/we/us means Maven Drive LLC and its affiliates.
l. Basic Terms
1.1 We are making the vehicles available subject to the terms and conditions of this Agreement.
1.2. We may add or remove vehicles from the Program at any time in our sole discretion. We do not guarantee that any vehicle will be available to you. Your right to use any vehicle is subject to vehicle availability, your continued eligibility, and to the terms and conditions of this Agreement.
1.3 We will activate OnStar or require other direct access to the Vehicle, in order to contact the Vehicle directly in case of an emergency or for other business reasons.
1.4 Member Access
a) Maven App access to the reservation system will occur following the approval of your enrollment. Once membership has been approved, you can use your login credentials to access the full App and reserve vehicles.
The Maven App allows authorized members to gain access to the vehicles
during the time of their reservation. Just before your reservation start time,
you will receive a message indicating that you can begin your Trip. Access to
the Vehicle will be given once you begin your reservation and the App will act
as the key to the Vehicle. You must have the smart device you used to create
the reservation inside the Vehicle to drive. You will lock and unlock the
Vehicle using the App.
2. Fees. All Fees will be charged to the payment method you provide when you enroll.
a) Membership Fees. The annual membership fee to participate in Maven is $35.00 plus applicable taxes. This fee will be charged recurrently on an annual basis throughout your membership.
b) Usage Fees. You agree to pay us usage fees per the then current usage rate associated with the Vehicle you choose when you make the reservation plus applicable taxes that are incurred in connection with use of the Vehicle associated with your account. The payment method you provided that is on file automatically will be charged for every Trip upon ending the reservation.
NOTICE for rentals commencing in Illinois:
UNDER ILLINOIS LAW, YOU MAY REQUEST, BASED ON AVAILABLE INFORMATION, AN ESTIMATED TOTAL DAILY RENTAL RATE, INCLUDING TAXES, FEES, AND OTHER CHARGES, OR AN ESTIMATED TOTAL RENTAL CHARGE, BASED ON THE VEHICLE RETURN DATE NOTED ON THIS AGREEMENT.
c) Late Fees. If you return the Vehicle later than the end reservation time, a $50 late fee plus applicable taxes will be charged per hour in addition to the usage rate of the Vehicle unless you have reported the Vehicle as stolen. Members must click “End Trip” in the Maven App upon returning the Vehicle. Failure to do so may result in late fees.
d) Mileage Fees. You will have a 180
mile maximum driving distance per 24 hour day per reservation from the original
parking location. For Trips driven above 180 miles per day, you agree to
pay $0.42 per mile plus applicable taxes.
e) Low Fuel Fees. The Vehicle must be returned with at least ¼ tank of gas. A $30 fee plus applicable taxes will be charged if you returned the Vehicle from your reservations with below a ¼ tank of gas.
f) Reservation Changes. You can cancel or
change your reservation at no charge up to 24 hours before your Trip is
scheduled to begin. Within a 24-hour window of the reservation, you will
be charged the full amount of the reservation.
g) Tickets/Violations Fee. You are responsible for paying any parking tickets and moving violations incurred during your Trip. If we receive a notice and process a violation, you will be charged the ticket fee as well as a $30 processing fee plus applicable taxes.
h) Cleaning Fee. You are to return the Vehicle in a
clean condition for others to use. If found otherwise (ex. Smell or residue
from smoking, pet hairs, etc.) you will be charged up to $150 plus applicable
taxes for cleaning fees.
i) Unauthorized Driver Fee. You agree to pay us a fee of $500 plus applicable taxes if you allow an unauthorized person drive a Vehicle.
j) Damage Fee. You are responsible for
any physical damage to the Vehicle if not reported prior to the start of
your reservation. You agree that we may, in our sole discretion, charge you a
fee of up to $750 plus application taxes for any damage.
k) Other Violations. There may be a $50 fee per violation plus applicable taxes of the program terms and conditions or rules of use anytime a violation results in a visit by us to the Vehicle to remedy the situation (including if due to towing, impoundment, necessity of cleaning or re-fueling, etc.)
l) Payment Method. Other than the usage fee which will be charged to you upon booking the reservation, we will charge for all Fees as they are incurred by you monthly (retroactively for the previous month). You may cancel the use of your credit or debit card by terminating your participation in the Program and providing notice to us at firstname.lastname@example.org. You remain responsible for any Fees or damages incurred prior to your termination. Any changes to the pricing policy will be available on the website www.mavendrive.com . Your credit or debit card will be charged retroactively for any tolls or unpaid parking tickets incurred during the previous month. You must keep current all information on credit or debit card on file in your user profile on www.mavendrive.com. You will receive an email receipt with the breakdown for each Trip of charges that have been applied to the payment method you have on file.
m) Cancellation & Refund Policy
(i) If you cancel your reservation at least 24 hours prior to the start of your Trip, you will be refunded the amount charged at the time you made your reservation.
(ii) Except for timely cancellations as provided above, to receive a refund from a reservation, the member must submit a formal request email@example.com and include their name, phone number, and reason for refund request. Requests will be reviewed within three (3) business days.
(iii) No portion of the membership fee shall be refunded, unless determined otherwise in our sole discretion.
(iv) If your reserved Vehicle is returned and your Trip is ended prior to the reservation end time, you will not be refunded for unused hours.
(v) 24 hours prior to the start of
your reservation, reservation cost or $50, whichever amount is higher, will be
pre-authorized on your credit card. If sufficient funds are unavailable, your
reservation will be cancelled.
m) Billing. If a payment card charge is
declined by your payment card issuer (either for advanced authorization or
incurred charges), we may suspend or terminate your membership. We
reserve the right to assign a delinquent member account to a third party collection
3. Your Responsibilities. You agree and are solely responsible for:
Complying with the Program Rules of Use (see below);
b) Any loss of, or damage to, good and personal belongings in or on the Vehicle whether owned by you or third parties. Neither we nor Supplier take responsibility for any such loss or damage;
c) Any traffic, moving or parking violation citations, fines or other penalties incurred by reason of use of the Vehicle. Without limiting or altering any insurance or indemnification obligations contained in this Agreement, you will fully cooperate with us and Supplier in the defense of any claims or lawsuits related to your use or possession of the Vehicle. You shall be responsible for all fines, forfeitures and penalties incurred by reason of the use of the Vehicle;
d) Immediately notifying OnStar of any
incident or potential safety defect or concern you identify in the
e) Complying with the following incident / accident procedures:
For EMERGENCY situations, you may press the red OnStar button for assistance or call 911. Further instructions regarding incident / accident procedures are located in the glovebox.
The Vehicle is equipped with OnStar. By participating in the Program, you agree to be bound by the OnStar Terms and Conditions for any use of the OnStar system, except as otherwise provided in this Agreement. The OnStar Terms and Conditions are posted at https://www.onstar.com/us/en/footer-links/terms-conditions.html .
f) Keeping your personal information up-to-date in all respects at all times within your Maven account. We may validate such updated information to verify your continued membership. We will in no way be responsible or liable for any fines, damages, penalties or any other costs or liabilities resulting from your failure to provide us with up-to-date personal information.
4.1 You represent and warrant that you are eligible to participate in this Program by meeting the following eligibility requirements:
a) You possess a valid operator’s license which is not modified, suspended, revoked or restricted (except for corrective lens) in any way and will present it to Maven upon reasonable request for proof. If you possess a non-US driver’s license it must be considered valid in the state in which you reside.
b) You must be at least 18 years of age; and
c) You have not been convicted in the last 5 years of any of the following motor vehicle violations:
(i) Driving while operator’s license is restricted, suspended, revoked or denied;
(ii) Vehicular manslaughter, negligent homicide, felonious driving or felony with a vehicle;
(iii) Operating a vehicle
while impaired, under the influence of alcohol or illegal drugs, or refusing a
(iv) Failure to stop or identify after a crash (includes leaving the scene of a crash; hit and run; giving false information to an officer);
(v) Eluding or attempting to elude a law enforcement officer;
(vi) Traffic violations resulting in death or serious injury; or
(vii) Any other significant violation warranting restriction or suspension of license;
d) Additionally, if you are between the
ages of 18 and 21, you have not been convicted in the past 1 year of any moving
violations of traffic laws.
4.2 You consent to and authorize us and our affiliates, to the extent permitted by applicable law, to perform or have performed a background check of you and of your driving history and/or driving record.
4.3 You will immediately notify the Maven Customer Service in the event your operator’s license expires or is in any way modified, suspended, restricted, or revoked or if you otherwise no longer meet an eligibility requirement.
4.4 You understand and agree that, in the event we receive notifications by prosecution authorities of traffic rule violations allegedly committed with a Vehicle, we will be entitled to provide complete and accurate data (full name, date of birth, address) of the driver who operated the Vehicle at the time of the alleged traffic rule violation to the respective prosecution authority.
4.5 We reserve the right to suspend or remove you from the Program for any reason in our sole discretion.
5. Collection, Use, and Sharing of Information
5.1 In order to provide Maven services to you, we will collect, use, and share certain information about you (that you have provided to us), your use of the Vehicle, and the OnStar Services equipped in the Vehicle. You consent to our collection, use, and sharing of this information as described within the Privacy Statement, the OnStar Terms and Conditions and Privacy Statement, and as summarized below. The OnStar Privacy Statement are posted at https://www.onstar.com/us/en/footer-links/privacy-policy.html .
5.2 We will collect your
name, address, telephone number, email address, driver’s license number, the
driver’s license expiration date and state of issuance. This information
will be provided to our trusted service provider to perform a background check
of your driving history and/or driving record, so that we can confirm your
eligibility to participate in the Program. We will collect your billing
information, including your name and credit card number, in order to provide
the information to our trusted payment service provider, so that we can process
your payment for Maven services. You
have reviewed and understand the information, statements, and notices in the
Background Check Disclosures, the State Law Disclosures, and the California
State Law Disclosures, described in more detail at the end of this Agreement,
as well as this background check authorization.
5.3 All vehicles are equipped with OnStar services. We will actively collect information related to your use of the Vehicle through these OnStar Services. This information includes, but is not limited to: Vehicle location data, Vehicle make/model/trim, performance data, time of use, ignition on/off status, odometer, oil life remaining, tire pressure, high/low impact events, and use of individual OnStar Services. Any violation of the Rules of Use confirmed by such information may result in the termination of your participation in the Program.
5.4 We will also collect information from the device through which you are using the Maven services, such as device location, in order to provide Maven services to you and to enable certain OnStar services, such as remote door lock/unlock.
The Maven App (“App”) is used to manage vehicle reservations in the
Program. Participant’s use of the App is subject to the terms of this
Agreement, as well as the End User License Agreement, the Privacy Statement for
the App, and the OnStar Terms and Conditions and Privacy Statement.
6. Insurance; Indemnification; Limitation of Liability; Personal Property
6.1 Insurance; Indemnification; Hold Harmless. Insurance is provided on the Vehicle while you are operating the Vehicle under this Program in compliance with the terms and conditions. Our automobile liability insurance provides coverage up to the minimum financial responsibility limits required by state law. We are liable only up to the maximum amounts under such coverage and only if the Vehicle was being operated by you, another member of the Program or a person entitled to insurance coverage under applicable law. You may be liable to us up to the maximum amounts described above and to an injured person for amounts awarded in excess of such maximum amounts.
Notice for rentals commencing in Michigan:
is liable only up to the maximum amounts ($20,000.00 because of bodily injury
to or death of 1 person in any 1 accident and $40,000.00 because of bodily
injury to or death of 2 or more persons in any 1 accident – minimum in
A damage fee can apply for dents, scratches, collisions, windshield cracks and vandalism of up to $750. Members are not responsible for normal wear and tear on the Vehicle. Before each reservation we ask you to check the car inside and out and report any damage.
the Vehicles are used in accordance with the Rules of Use and otherwise in a
safe manner, you will not be charged for any damage to the Vehicle beyond the
deductible. However, if you fail to comply with the terms and conditions of
this Agreement or otherwise operate the Vehicle in a negligent or reckless
manner or in any way that endangers others, you agree to defend, indemnify and
hold us, our affiliates and respective directors, officers, shareholders,
employees and agents, and, Supplier harmless from all claims, liability and
expenses arising out of your non-compliant or reckless use of the Vehicle
regardless of whether those claims arise from you or any third party. We may
recover damages suffered by us or Supplier that you owe under this agreement by
charging the payment method you provided.
6.2 Limitation of Liability. Neither we nor Supplier are liable to you for any indirect, incidental, special, punitive or consequential damages including loss of opportunity or lost profits arising from this Agreement, your participation in the Program or the use of the Vehicle.
6.3 Personal Property. Neither we nor Supplier are responsible for loss of or damage to your or any other occupant’s personal property left in the Vehicle.
6.4 Survival. The provisions of this Section will survive the expiration or earlier termination of this Agreement.
7. Term and Termination
7.1 Term. This Agreement becomes effective upon the acceptance of the terms and conditions contained herein and all ancillary consents (the Privacy Statement and the OnStar Services User Terms and Privacy Statement) and expires upon your notification to us via email at firstname.lastname@example.org or by calling 1-844-HIMAVEN (1-844-446-2836) unless earlier terminated by us in our sole discretion.
7.2 Termination. We and/or you may terminate this Agreement at any time for any reason whatsoever by giving the other notice of such termination. Termination makes you ineligible to reserve and utilize any of the vehicles. You will remain responsible for all Fees, including account balances, and any damages and penalties incurred as of the date of termination. You will only be able to obtain refunds for membership pursuant to your rights under applicable consumer protection legislation or pursuant to our discretion.
7.3 Suspension. Your membership will be suspended immediately with any accident and we will begin to review it for reinstatement within 3 business days.
8.1 Assignability. You may not assign or transfer the rights of this Agreement in whole or in part under any circumstances. Doing so without the consent of us will be void and of no force and effect. We reserve the right to assign this Agreement.
8.2 Choice of Law. This Agreement will be governed by, interpreted under, and construed and enforced in accordance with the laws of the State of Michigan, without reference to its conflict of laws principles.
8.3 Waiver; Severability. If any one or more of the provisions contained in this Agreement or any document executed in connection herewith shall be invalid, illegal or unenforceable in any respect under any applicable law, (i) unless otherwise provided under applicable law, the validity, legality and enforceability of the remaining provisions contained herein or therein shall not in any way be affected or impaired and shall remain in full force and effect; and (ii) the invalid, illegal or unenforceable provision shall be replaced by us immediately with a term or provision that is valid, legal and enforceable and that comes closest to expressing the intention of such invalid, illegal or unenforceable term or provision.
Failure or delay on
the part of us to exercise any right or privilege under this Agreement shall
not operate as a waiver nor shall any partial exercise of any right or
privilege preclude any further exercise thereof.
8.4 Notice. To cancel your membership email us at email@example.com or call us at 1-844-HIMAVEN (1-844-446-2836). We will email you at the email address we have on record if we terminate your membership for any reason.
All legal notices to be given by you to us hereunder must be in writing and will be (a) personally served or (b) mailed registered or certified, return receipt requested, postage prepaid, or delivered by courier service with charges prepaid, addressed as set forth below. Notice will be deemed given on the date of service if personally served or, if mailed, on the third Business Day after mailing.
Maven Drive LLC c/o Executive Director
Warren Technical Center
30200 Mound Road, Building 1-11
Warren, Michigan 48090-9010
With a copy to:
Maven Drive LLC Legal
300 Renaissance Center
Detroit, MI 48265-3000
8.5 Modification of Terms. We may update the terms of this Agreement at any time by posting updates at www.mavendrive.com or by notifying you of such updates in some other manner. By continuing to participate in the Program following such updates, you agree to be bound by those updated terms.
8.6 No Third Party Beneficiaries. Supplier is an intended third party beneficiary of this Agreement solely for enforcing its rights under Sections 3 and 6. Except for the foregoing, this Agreement is intended to be solely for the benefit of you and us and is not intended to confer any benefits upon, or create any rights in favor of, any person or entity other than the foregoing.
8.7 Conflict of Terms. Any conflict between these Agreement terms and conditions and those of the OnStar terms and conditions will be resolved in favor of these terms and conditions.
RULES OF USE
2. Personal Use Only. The Vehicle is to be used for your personal use only and may not be used for hire or any other for-profit purpose.
3. No Unauthorized Drivers. You understand that only you are authorized to use the Vehicle and you may not allow any other person to operate the Vehicle unless such person is a member who is authorized under this Program. As the reservation holder, you remain responsible for all Fees and for any damages that occur during the Trip. In addition to other rights of recourse we may have and to the extent permitted by applicable law, you agree to pay to us unauthorized driver fee of $500 plus applicable taxes per violation of this rule.
4. Fuel. Fuel is free to you while utilizing the Vehicle. Our intention is to make each vehicle available to you with at least ¼ tank of fuel. If you need fuel while out with the Vehicle there is a fuel card in the Vehicle. Fuel cards may only be used for the Vehicle you have reserved. You are required to return the Vehicle with at least ¼ tank of fuel or you will be charged a $30.00 low fuel fee plus applicable taxes.
5. Pick Up and Return Location. At the start of your Trip, the Vehicle will be available for you in the Designated Space. You must also return the Vehicle to a Designated Space and the Station that you have chosen within the app. Members must park in a Designated Space at the end of a Trip. We reserve the right to charge for not returning the Vehicle to a Designated Space to the payment method you provided on file. Fees may vary and are directly associated with costs incurred by Maven car-sharing service for a vehicle not being in the intended Designated Space at the end of the Trip (e.g. towing, parking tickets, etc.).
6. Parking. While on a Trip, you may park in any legal parking space. Members are responsible for any and all parking fees and fines or tickets that may result. We reserve the right to charge any unpaid parking ticket fees to the payment method you provided on file.
7. Cleaning. You are kindly asked to remove all trash and return the Vehicle in a clean condition. We reserve the right to charge up to $150.00 plus applicable taxes to the payment method you provided on file for any excessive soiling that requires cleaning.
8. Tolls. You will be responsible for any tolls incurred while using the Vehicle.
9. Use Area. The Vehicle must not be driven or otherwise taken outside of the United States.
10. No Smoking. Smoking is not allowed at any time by you or any passenger in the Vehicle.
11. Animals or pets. You may take a pet in the Vehicle but only if it is kept in a locked pet carrier. Licensed service animals are allowed in the Vehicle at any time without a carrier.
12. No Servicing Vehicle. You must not perform or take the Vehicle in for repair or any service under any circumstances; the Vehicle can only be warranty repaired or serviced by us.
13. No Operation While Impaired. You agree to never drive the Vehicle while impaired by medication, illness, fatigue, or injury.
14. No Alcohol or Illegal Drugs. You agree not to use any illegal drugs or alcohol prior to or while driving the Vehicle and understand that we have a zero tolerance policy for drinking alcohol or taking illegal drugs when using the Vehicle.
15. Use of Safety
Restraints. You will ensure the proper use of safety belts and child
safety restraints for all occupants; you understand that no one under 13 years
of age is permitted to ride in the front seat of the Vehicle.
16. Obey All Traffic Laws. You will obey all applicable motor vehicle laws, speed limits, codes, and regulations, including all local ordinances and/or state laws addressing distracted driver restrictions. You will drive in a defensive manner, anticipating situations where incidents are likely to occur.
17. No Hand-Held Device Use. You understand that use of hand-held communication devices is prohibited except in cases of emergency. The Vehicle must be brought to a safe stop or safe location if call or text must be placed or received. You understand that use of radar/laser detection devices is prohibited.
18. Safe Driving. You agree to plan trips by selecting the safest route, depart early enough to observe posted speed and traffic regulations and will be mindful of current and forecasted weather conditions.
19. No Transport of Dangerous Items. You agree not to use the Vehicle to transfer flammable, poisonous or otherwise dangerous goods.
20. Securing Vehicle. You understand that the Vehicle must be locked when not in use.
21. No Modification to Vehicle. You must not modify, disconnect, or otherwise interfere with the operation of the odometer, emissions control equipment, or any other equipment installed on or in the Vehicle.
22. No Improper Use of Vehicle. You must not use the Vehicle in an illegal or improper purpose whatsoever.
BACKGROUND CHECK DISCLOSURES
A consumer report is a type of background check in which information (which may include, but is not limited to, driver license validity verification; driving reports/background) about you is gathered and communicated by a consumer reporting agency (“CRA”) to Maven Drive LLC, its subsidiaries, affiliates, other related entities, successors, and/or assigns (collectively or individually, as appropriate, the “Company”).
Company may obtain a consumer report on you to be used for the purpose of evaluating you as a new or continued driver on the Maven Drive LLC platform, including your application to be eligible to use the platform as a driver.
STATE LAW DISCLOSURES
In addition to the Background Check Disclosures, below please find state disclosures/notices that may pertain to you. Please note: state disclosures that overlap with the disclosures set forth in the Background Check Disclosures section are not repeated on this separate State Law Disclosures.
Minnesota applicants/drivers only: You have the right to request a complete and accurate disclosure of the nature and scope of any consumer report from consumer reporting agency American Driving Records (American Driving Records, Inc., Attn: Consumer Request, 2860 Gold Tailings Court, Rancho Cordova, CA 95670, (800) 766-6877, extension 7) (which provides report information relating to driving records/motor vehicle information) and/or consumer reporting agency Sterling Backcheck (Sterling Backcheck, Inc., Dispute Resolution Department, 6111 Oak Tree Boulevard, Independence, OH 44131; 888.889.5248; firstname.lastname@example.org) (which provides report information relating to all other types of background, including criminal records).
New York applicants/drivers only: Upon request, you will be informed whether or not a consumer report was requested, and if such report was requested, informed of the name and address of the consumer reporting agency that furnished the report. Your written request should be made to Maven Drive LLC, Attn: Urban Active Executive Director, 30200 Mound Road, Building 1-11; MC: 480-111-EW3, Warren, Michigan 48090-9010.
CALIFORNIA STATE LAW DISCLOSURES (Non-Credit)
In addition to the disclosures set forth in the separate Background Check Disclosures section, below please find California disclosures that may pertain to you.
For California applicants/drivers only: Under California law, an “investigative consumer report” is a consumer report in which information on a consumer’s character, general reputation, personal characteristics, or mode of living is obtained through any lawful means. In connection with your application or continued eligibility to be a driver on the Maven Drive LLC platform owned by Maven Drive LLC, its subsidiaries, affiliates, other related entities, successors, and/or assigns (collectively or individually, as appropriate, the “Company”), Company intends to procure, as defined under California law, an investigative consumer report. With respect to any investigative consumer report from an investigative consumer reporting agency (“ICRA”), Company may investigate the information contained in your application and other background information about you, including but not limited to obtaining a criminal record report, obtaining your driving record, obtaining information about your character, general reputation, personal characteristics and mode of living, verifying references, work history, your social security number, your educational achievements, licensure, certifications, and other information about you, including interviewing people who are knowledgeable about you. The results of this report may be used as a factor in making initial or continued decisions regarding your eligibility to be a driver on the Maven Drive LLC platform. The source of any investigative consumer report (as that term is defined under California law and as explained more fully above) and the ICRA will be American Driving Records (American Driving Records, Inc., Attn: Consumer Request, 2860 Gold Tailings Court, Rancho Cordova, CA 95670, (800) 766-6877, extension 7) (which provides report information relating to driving records/motor vehicle information) and/or Sterling Backcheck (Sterling Backcheck, Inc., Dispute Resolution Department, 6111 Oak Tree Boulevard, Independence, OH 44131; 888.889.5248; email@example.com) (which provides report information relating to all other types of background, including criminal records). Information regarding American Driving Records’ privacy practices can be found at http://www.adr-inc.com/compliance/, and information regarding Sterling’s privacy practices can be found at http://www.sterlingbackcheck.com/About/Privacy.aspx. The Company will provide you with a copy of an investigative consumer report when required to do so under California law.
Under California Civil Code section 1786.22, you are entitled to a visual inspection of files maintained on you by an ICRA, as follows: (1) In person, if you appear in person and furnish proper identification, during normal business hours and on reasonable notice. A copy of your file shall also be available to you for a fee not to exceed the actual costs of duplication services provided; (2) By certified mail, if you make a written request, with proper identification, for copies to be sent to a specified addressee. An ICRA complying with requests for certified mailings under the California Code shall not be liable for disclosures to third parties caused by mishandling of mail after such mailings leave the ICRA; (3) A summary of all information contained in your files and required to be provided by the California Code shall be provided to you by telephone, if you have made a written request, with proper identification for telephone disclosure, and the toll charges, if any, for the telephone call are prepaid by you or charged directly to you.
“Proper Identification” means information generally deemed sufficient to identify you, which includes documents such as a valid driver’s license, social security account number, military identification card, and credit cards. Only if you cannot identify yourself with such information may the ICRA require additional information concerning your employment and personal or family history in order to verify your identity.
The ICRA will provide trained personnel to explain any information furnished to you and will provide a written explanation of any coded information contained in files maintained on you. This written explanation will be provided whenever a file is provided to you for visual inspection.
You may be accompanied by one other person of your choosing, who must furnish reasonable identification. An ICRA may require you to furnish a written statement granting permission to the ICRA to discuss your file in such person’s presence.
California, Minnesota, or Oklahoma only: If you would like to receive from (as applicable) the CRA, the ICRA, or the Company, a copy of the background check report that Company may procure, please write to:
Maven Drive LLC, Attention Urban Active Customer Service, Warren Technical Center, 30200 Mound Road, Building 1-11; MC: 480-111-EW3, Warren, Michigan, 48090-9010