Joining Maven

Maven is a groundbreaking mobility program redefining transportation in rapidly growing urban areas. It starts with car-sharing and will serve as a platform for continuous innovation upgrades with the service and technology supporting it. Recently launched by General Motors in Ann Arbor in January 2016, it provides a station-based, self-service portfolio of small-to-large automobiles distributed all over the city. Maven Vehicles can be accessed with a phone application. Members can finish the trip in the authorized parking space. Attractive rates include costs for fuel, insurance, parking, maintenance and unique technology features.
To be eligible, you must:
  • Apply and be approved by Maven to be a member
  • Be at least 18 years or older
  • Possess a valid, U.S. state issued driver's license which is not suspended, revoked or restricted (see additional details below regarding international driver’s licenses)
  • Meet the eligibility requirements in the Member Agreement
  • Accept the Member Agreement Terms and Conditions
  • Accept the OnStar terms and conditions and OnStar Privacy Statement
  • Read General Motor’s Privacy Statement
In addition to the requirements above, Maven reserves the right to decline membership or terminate membership at any time. Please see the Participation Agreement Terms and Conditions for more information.
Download the app and join or apply online. It only takes a few minutes. Completing the enrollment form should take less than ten minutes. Once your enrollment form is submitted, you will be notified within 2 business days of your enrollment status by email. Upon approval you can begin to make reservations.
Typically within minutes, but can take up to 2 business days after you apply. Either way, we'll also need to review your driving record before you're approved to drive. We'll keep you posted by email about the status of your application.
Not quite yet, please stay tuned for more...
Yes. However, if you possess a non-US driver’s license it must be considered valid in the state in which you reside. You will need to provide both the front and back copy of your driver’s license along with verification that it is acceptable in the state in which you reside (i.e. a print out of an official state website showing the driver’s license is acceptable from your country).

Reserving a Maven Vehicle

Yes. You can reserve a Maven Vehicle by using the Maven phone app which can be downloaded for free from the iTunes App Store or Google Play Store.
You can see availability of Maven Vehicles in your mobile phone.
You can reserve using the free iPhone or Android application. There are no keys used in Maven Vehicles.
You can reserve a Maven Vehicle for as little as 30 minutes (one way only) or one hour (round trip) and as much as 4 days at a time. Whether it's a quick shopping trip or a lengthy period of freedom, you can book in half-hour increments.
Maven offers one-way trips in select cities. If you are not in a city that offers one-way trips, you’ll need to return your Maven Vehicle to its home location at the end of your trip.
iPhone with iOS 8.0 or above and Android with 5.0 are currently supported. Additionally, your phone must have Bluetooth turned on, internet/data connectivity, and location services (only if applicable) to use the service.
Reservations include a maximum of 180 miles per reservation day. That means you can drive up to 180 miles during the course of a 24-hour reservation period and not get charged extra. For every 24-hour period you will be charged $.42 per mile (plus applicable taxes) beyond 180 miles.
You can cancel or change your reservation at no charge until 24 hours before the reservation is scheduled to begin. Within a 24-hour window of the reservation, you will be charged the full amount of the reservation.
Payments are all handled through the credit or debit card you input when you register for Maven in the “Payment Details” section of the enrollment process. We accept a variety of major credit or debit card carriers. The payment method you put on file will be billed upon ending your reservation. Please make sure you maintain accurate credit or debit card information so that your account is kept in good standing.
24 hours prior to the start of your trip, you may show pending charges on your payment account to ensure funds are available for your reservation. If the pending charge is higher than your reservation charge, you will only be billed for your trip time.
Members can resolve their billing issues by emailing us at memberservices@maven.com. Please make sure you include your full name, reservation number and state your reason for contacting us. You will receive a response within 2 business days. And if applicable we will reimburse you within 7 business days.

Maven Vehicles

There are lots of models to choose from, so there's a Maven for your every whim. Cruise around in a Spark, take your friends in a Malibu or bring home the bacon (and more) in a Tahoe. So many possibilities!

Please note that models vary by city. View Maven Vehicles available in your city through the Maven app.
All Maven Vehicles in the US have automatic transmissions. Phew, right?
All of the Vehicles come equipped with hands-free calling minutes, so no need to fuss with your personal cell phone – leave it to us so you can focus on the road. Also, every Vehicle comes equipped with push button start, Sirius XM radio, and Apple CarPlay/Android Auto. We could go on, but better for you to find out for yourself…

Let’s Drive

When you join, you gain access to our fleet of Vehicles simply by using your smartphone. At the time of your reservation, just walk up to Vehicle with the smartphone you made your reservation with. Once you have confirmed your Bluetooth is turned on, press the unlock button in the App, and the magic happens.

Our app is available for iPhone with iOS 8.0 or above or Android 5.0 devices with Wi-Fi and Bluetooth.
There are no traditional keys – your phone is the key! The magic is that the app acts as your key allowing you to lock, unlock, and start and remote start the Vehicle. You will not be able to start the Vehicle unless the phone you made the reservation with is inside it.

All Vehicle models have start buttons instead of keys. To start these Vehicles, simply step on the brake, press the start button, and you're good to go. Note: you must push the button again in order to turn the Vehicle off.
No, unfortunately you can’t. We do our best to accommodate everyone’s complete access to Maven. As demand for our service changes we’ll revisit this.
Before you drive off, be sure to take a few minutes to do a thorough walk-around to see if there are any dents, scratches or other damage. Check the inside as well.

If you notice any problems, either press the blue OnStar button or call us at 1 844-HIMAVEN (1-844-446-2836) and report it. Please provide us with as much detail as possible, like the exact location of the damage, the approximate size of any dents or scratches, etc.

You don't want to be held responsible for damage you didn't cause, so please don't forget to check at the start of every reservation.
Your Maven Vehicle should be have at least 1/4 tank of fuel when you arrive. A fuel card located in the driver’s side visor can be used to refuel the Vehicle. The cost of fuel is covered by Maven. Also, there are a variety of members using Maven Vehicles on a daily basis – please do your part to keep the Vehicles clean. It's all part of the rules. If there's a problem, we ask that you call us at 1 844-HIMAVEN (1-844-446-2836) and report it.

If you'd like to take the car for a cleaning, you can pay for it and we'll reimburse your account up to $15 within seven (7) business days. If you prefer, we'll do our best to move you to a different Vehicle.
Because all garages are different, some cars require a parking card, while others do not. If the gate does not lift automatically as you approach it, use the parking card located in the driver’s side visor. Some garages require that you place this card against the payment machine at the exit or entrance. Once the machine recognizes the parking card, the gate to the garage will open.
Provided that another member does not have a reservation immediately after yours, you can extend using the Maven app on your iPhone or Android smartphone.

See if additional time is available to extend your reservation by opening your existing reservation in the mobile app and clicking on the “Extend” button. If another reservation exists after your scheduled end time, you are unable to extend your reservation. Please note you will be charged for the additional time if you choose to extend your reservation.
Yes. Existing reservations can be canceled or extended via the Maven smartphone app. You must cancel an existing reservation at least 24 hours prior or you will be charged for that reservation.
This is a feature to remind customers to lock the doors after leaving the vehicle. Make sure to take your phone with you upon exiting and lock the vehicle via the app. If you prefer, you can lock the vehicle by pressing the power door lock switch inside the door.
While we try to have toll transponders in each of our cars, members are responsible for all toll costs that are accrued during a reservation.
Yes, your Maven membership includes roadside assistance 24 hours a day, 365 days a year. Either push the blue OnStar button inside the Vehicle or call us at 1 844-HIMAVEN (1-844-446-2836) and we will take care of the details.
Yes, but only when it's kept in a locked pet carrier. Many members are allergic to pet hair so if any happen to escape the pet carrier, please clean it up before your reservation comes to an end.

Service animals used by disabled members or passengers with disabilities are an exception. These animals are allowed in the car without a pet carrier. If you need to bring a service animal into a Maven Vehicle, please let us know by calling 1 844-HIMAVEN (1-844-446-2836) so that we can clean the car for the next member.

Please refrain from bringing your pet dinosaurs in our Vehicles!
Members are responsible for parking fees not associated with Maven parking spots, including meters, garages and parking tickets.
No, smoking damages the cars, plus it is dangerous to the health of other members. For any member found to be smoking in the car, we will charge you for the cost of cleaning the car to make it completely smoke free. Oh, and holding a cigarette outside the car while driving is STILL considered smoking in the car. Just so you know.
Yes. Please keep in mind children under the age of 13 need to sit in the backseat.
If you’re in the vehicle and you can’t seem to find your phone or a fellow rider takes your phone by accident, just press the blue button and we can help you finish your reservation. If you're outside the vehicle contact our customer service at 1 844-HIMAVEN (1-844-446-2836) and we will gladly assist you.
Absolutely. However, please prioritize safety and pair your phone prior to driving the Vehicle. Also, in Vehicles equipped with Apple CarPlay or Android Auto you can project your phone’s content (music, contacts, etc.) within the Vehicle – enjoy.
Only members can drive Maven Vehicles. If you've got a fellow member along for the ride, it's ok to go ahead and share the driving time. Keep in mind the member who has the Vehicle reserved is responsible for the condition of it when in use and is responsible for repairs if damage occurs to the car.

Non-members are not covered by our insurance. If you allow a non-member to drive during your reservation, you will be responsible for repairs in addition to an unauthorized driving fee of $500 (plus any applicable taxes). You will lose your membership as well. Which is a bad thing.
Yes, Vehicles cannot be driven outside the United States. Taking the Vehicle internationally area may result in termination of your membership. Try not to fret, there is plenty of ground to cover across the 48 continental United States.
Please contact us directly at 1 844-HIMAVEN (1-844-446-2836). We will contact the Fleet Manager and verify that they have your belongings in the lost and found.

If you find an item in a Maven Vehicle, please place it in the glove compartment or trunk and give us a call at 1 844-HIMAVEN (1-844-446-2836). Hopefully the member will return for their missing item.
You cannot use a valet service at a restaurant or other parking location that's not authorized by Maven. The only time you can use a valet is if the car's home location has a garage attendant.
Please avoid commercial zone parking areas, or you'll be a sweet target for a parking ticket.
We'll cover gas and insurance, but you are responsible for legal infractions. If we receive a notice and process a violation, you will be charged a $30 processing fee plus applicable taxes in addition to the original cost of the ticket.

What if I don't pay it? If you do not pay a ticket, we will be notified and charge you a $30 processing fee plus applicable taxes. Additionally, you are responsible for the cost of the ticket. If we can, we will redirect the violation to you. If we can't redirect it, we will pay the fine, along with any late fees and bill the total to your account. Other fines or membership suspension can also result, so please pay the ticket when you get it.

Can I dispute it? If you wish to contest a violation and the issuing municipality allows it, be sure to do so promptly! If we receive a notice in the mail, and you have yet to dispute the ticket with the issuing municipality, we will automatically bill your account for the amount of the violation, plus the processing fee.
No need to worry, take a deep breath and follow these steps:

For emergency situations, press the red emergency OnStar button and request help. OnStar will help contact the police, emergency Vehicles, or a tow truck as needed. Wait with the Vehicle until the police have completed their investigation and request a copy of the police report. Having a police report is your best defense during an insurance investigation. If the police will not come to the scene, be sure to ask them why and let us know their reason. You will also need send documentation about the incident via email to memberservices@maven.com .

For non-emergency situations, please report the incident via email to memberservices@maven.com or 1 844-HIMAVEN (1-844-446-2836) at the end of your reservation.

In either case, please comply with the accident procedures found in in your Vehicle’s glovebox.

Unfortunately your Maven membership will be suspended until we obtain all of the details about the accident. For insurance purposes, we have to complete a thorough investigation, but you will be notified as soon as your account is reinstated. This process usually takes about two weeks. You can always email memberservices@maven.com if you have any questions.
If you are in the Vehicle just press the blue OnStar button and ask for help. If you are outside the Vehicle press the Advisor button in your mobile device, and you will be connected to OnStar for help.
Please be mindful when parking to observe all parking signs and applicable law. If you get towed away, please contact us directly at 1 844-HIMAVEN (1-844-446-2836). You will be responsible for any applicable charges.
Stay calm and contact us immediately at 1 844-HIMAVEN (1-844-446-2836). Please document in writing the circumstances surrounding the theft and any suspicious activity you may have observed.

Gassing up your Maven Vehicle

No problem. A fuel card located in the driver’s side visor can be used to refuel the Vehicle. The cost of fuel is covered by Maven. To fill up, you’ll need to enter the Vehicle's mileage (the odometer reading on the dash). You’ll also need the gas ID number found in the Maven App. Please be sure to fill up the gas tank in its entirety and return the fuel card in the Vehicle to its spot in the driver’s side visor holder so it may be used by a future member.

Always check your car details or the inside of the gas cap to ensure you add the correct fuel type — mistakes can be expensive!

Your reserved Vehicle should have at least ¼ tank of gas in it when you pick it up. We ask all members to return the Vehicle with a ¼ tank of gas to avoid receiving a low fuel fee of $30 plus applicable taxes.
Some Maven Vehicles have unique gas tank covers. You’ll find a button on the inside of the driver’s side door with a common gas station pump icon. Just push the button when you are ready to put fuel into the vehicle and you will be all set.
We do! You just need to fill the tank using the fuel card inside the car when it gets to ¼ full (or ¾ empty – depending on how you look at it). You’ll find a fuel card located in every Maven Vehicle. Should you have issues using the fuel card and need to pay for gas, just get a receipt and we will reimburse you after you send it into memberservices@maven.com . If applicable, you will be reimbursed within seven (7) business days.
Yes. You may not have realized that we cover fuel expenses, please send us your itemized receipt at memberservices@maven.com , and we’ll reimburse you within seven (7) business days.

Returning your Maven

If you have a round-trip reservation, please return the Maven Vehicle to its home location. If you have a one-way reservation, please leave the Maven Vehicle at the station you have selected. For locations that has more than one reserved Maven Vehicle space, any of them will do.
Call us at 1 844-HIMAVEN (1-844-446-2836) and we'll work with you to find a nearby parking space.

If there's another car in the Maven spot, please make a note of the make, model, and number plate of the unfortunate offender so that we can have them towed away.
Please remember to take all your belongings, remove any trash, and leave at least 1/4 tank of fuel for the next member.

Be sure to hit the “End Trip” button on your Maven app.
No, you will be charged for the reservation time you have booked. We do plan to offer nice innovations and features, however this is not currently planned.
If you are running late, please start by opening your smartphone app to see if you can extend the reservation. Under “My Trips” you can select “Extend” and choose a new date and time to return your Vehicle. If you cannot extend your current reservation, please notify us by calling 1 844-HIMAVEN (1-844-446-2836)), however you may still incur late charges. We will do our best to ensure that an alternative Vehicle is available for the next user.
Return your Vehicle to its assigned drop-off station. Upon returning your Vehicle, please be sure to select “End Trip” in the Maven app on your Android or iPhone and turn off the ignition (or please notify us by calling 1-844-446-HIMAVEN (1-844-446-2836)). Failure to complete the reservation could result in late fees.
Upon selecting the “End Trip” button to end your trip, our system will notify both you and the fleet manager if your Vehicle is not located at its assigned drop-off station.
Sure. After selecting “End Trip” in the Maven app to end a reservation, you will have the opportunity to provide specific feedback regarding your reservation experience.
If you return your car late, you will be charged late fees starting at $50 plus applicable taxes. Timely returns are really important in the world of car-sharing. If someone returns a Vehicle late, then the next member can't start their reservation on time. We’ll have to find them another Vehicle, and sometimes we'll even have to put them in a taxi to get to it. So you can see why we need to have late fees. We're not trying to be mean, we're just trying to make sure that members get their cars when they need them. Don’t worry, we’ll send you a reminder message through your mobile phone app to let you know that it’s time to bring the Vehicle to its home!

Here are a few tips to help avoid late return fees:
When you reserve your car, make sure you allow enough time for your entire trip. Think about travel time (there and back) and the amount of time you'll spend at your destination. Go ahead and book a little extra if you're not sure.

Leave your destination on time. If it took you an hour to get there, most likely it's going to take you an hour to get back. Allow some cushion for traffic delays too.

If at any time during your reservation you realize that you won't be able to get the Maven Vehicle back on time, you can always try to extend your reservation from your smartphone or call 1 844-HIMAVEN (1-844-446-2836). If there's not another reservation immediately after yours, you can extend. If someone is waiting for the car, we will need to make other arrangements for them, so please call us as soon as you can.
Finally, it’s important that you end your reservation by selecting “Complete Reservation” in the app.
Members are kindly asked to remove all trash and return the Vehicles in a clean condition. At a minimum, you should return the Vehicle in the same condition you found it. You are responsible for returning the Vehicle with at least 1/4 tank of fuel and in good condition for the next member. Not following these rules could result in a fine.

Insurance and damage

Every member who complies with the membership contract is covered up to the minimum state required levels while driving a Maven Vehicle. We provide complimentary insurance to all members. You will be responsible for damage to the Vehicle up to the deductible. You also may be responsible for damages if you do not follow program rules or drive recklessly.

If the Vehicles are used in accordance with the Rules of Use and otherwise in a safe manner, you will not be charged for any damage to the Vehicle beyond the deductible. However, if you fail to comply with the terms and conditions of this Agreement or otherwise operate a Vehicle in a negligent or reckless manner or in any way that endangers others, you agree to defend, indemnify and hold us, our affiliates and respective directors, officers, shareholders, employees and agents, and, harmless from all claims, liability and expenses arising out of your non-compliant or reckless use of the Vehicle(s) regardless of whether those claims arise from you or any third party. We may recover damages you owe under this agreement by charging the payment method you provided.
Insurance is included, but if you happen to be involved in an incident with your Maven vehicle, a damage fee of up to the $750 deductible may apply. A damage fee can apply for dents, scratches, collisions, windshield cracks, vandalism, and third party damages.

Members are also not responsible for normal wear and tear on the Vehicle.

Before each reservation, we ask you to check the car inside and out and report any damage. This ensures that you will not be held responsible for damage that may have happened before your reservation.
Yes. We will charge the credit or debit card you have on file with us in order to streamline the process for you.
When driving Maven Vehicle, your personal insurance might cover you. Many personal auto insurance policies also provide coverage for rentals. But some policies contain loopholes too. Read your policy or contact your insurance agent to get the full scoop.
Members are expected to work with the insurance companies regarding the investigation of the claim. Once a claim has been closed, there is no appeal and the claim cannot be reopened.

Maven Membership and billing

No. Membership is free. There are also no annual or application fees.
Members are charged upon completion of their trip, however we will hold $50 or the reservation amount, whichever is higher,hours in advance.. It’s our job to make sure Vehicles are available when and where they are supposed to be. We’ve benchmarked multiple service industries and find that this is the optimal way to develop a community of mutual trust.
For out of pocket expenses, we'll reimburse you. In the rare case where you may need to replace wiper blades or add oil, we'll reimburse up to $50. For a car wash, we'll reimburse up to $15.

Email, fax or mail an itemized receipt within 30 days of purchase to the following, and include your name, email, item purchased, date and time of purchase and amount.

Email: memberservices@maven.com
Fax : 586-492-9260

Snail Mail:
Maven Drive LLC
Maven Member Services – Reimbursement
Attn: Executive Director, Maven
30200 Mound Road - Bldg. 1- 11
Engineering Center - West
Warren, Michigan
48092-2025

Once we get your receipt, we will reimburse your account within seven (7) business days.
We don’t like to mention the fees and fines, but we want to ensure this whole car sharing thing running smoothly. We hope you never have to fork over cash for these things...

Late Return Fee: $50 per hour (up to a maximum of $150), plus the Vehicle usage charges (read more about late returns) and applicable taxes.

Low Gas Fee: $30 plus applicable taxes if you return a Vehicle with less than 1/4 tank of gas.

Reservation Changes: There is no charge if you cancel or shorten your reservation with the required advance notice. However, you will be charged the full amount for your reservation if you do not give the required advance notice.

Tickets/Violation Processing Fee: You are also responsible for paying any parking tickets and moving violations incurred during your reservation. If we receive a notice and process a violation, you will be charged a $30 processing fee plus applicable taxes.

Damage Fee: Damage Fee: Up to $750 to cover the costs related to an accident.

Other Violations: $50 per violation plus applicable taxes, as well as costs incurred by Maven Car-share anytime a visit to the Vehicle is required (including visits due to towing, impound, smoking or pets in the Vehicle).

Mileage Fee: Reservations include 180 miles of driving per 24-hour period. Mileage driven above 180 miles will be a $.42/mile surcharge per mile plus applicable taxes.

Cleaning Fee: If you do not return the Vehicle in a clean condition and we are required to have it professionally cleaned, there will be a cleaning fee of up to $150 plus applicable taxes.

Unauthorized Driver Fee: You agree to pay us an unauthorized driver fee of $500 if you allow any person who is not a Maven member to drive the Vehicle.
If you wish to cancel your Maven membership, give us a call at 1 844-HIMAVEN (1-844-446-2836) or email us at memberservices@maven.com and we will help you out.

Driving abroad

You cannot drive your Maven Vehicle into Canada or Mexico. Our insurance policy does not cover driving in Canada or Mexico. Violation of this policy will result in termination of your Maven membership. (We definitely don't want that, so please keep your car inside the U.S. border!)

You can drive with Maven in the U.S., no problem.