As the gig economy evolves, so have the ways for businesses to address the growing needs of the workforce. Roadie, the first on-the-way delivery network, does this by offering a flexible and convenient service for their drivers. Many are able to fit deliveries into their existing schedules and along routes they already planned to drive. A package is like a guest, a “plus one,” tagging along because it’s headed the same way a driver is. But this guest won’t cost anything, it pays.
“The big differentiator is we give our drivers more control,” says a digital marketing specialist for Roadie, which launched in 2015.
When a driver opens the Roadie app, it’s easy to see what packages are available for delivery, where they need to go and by when, and how much the delivery pays. Drivers can stack a Roadie delivery on top of other services they drive for, offset slow rideshare hours, or even supplement a long commute or a return trip from a distant drop off location. Those on the Roadie platform are free to be on other platforms at the same time, so there’s no issue with taking a Roadie gig in between delivering someone’s groceries or food from another app.
“I try to do several gigs at the same time to defray the cost of making a delivery somewhere,” says Kyle Maclean, 47, who drives for Roadie and other delivery and rideshare companies around San Francisco. “If you can load your time up smartly and be paid multiple times with multiple services for a trip, all of the sudden you’re making $100 an hour.” Maclean has even used Roadie to offset the cost of gas for road trips to see friends and family in Oregon.
Roadie drivers deliver everything from cupcakes to couches, but not passengers.
“A box of cupcakes isn’t going to get sick your car,” the Roadie team member mentions, a point of contention for many rideshare drivers who are familiar with difficult, and sometimes messy passengers. “Some of these drivers just like to drive. They like the open road and having that solace, that ‘me time.’”
Drivers earn up to $50 on local gigs and up to $650 on long haul deliveries.
Here are tips for driving smartly with Roadie:
Don’t overcommit yourself
Be mindful of how much you’re taking, so you can deliver every gig on time.
Set expectations with the sender and recipient
Communication is critical to a successful delivery. Follow the in-app prompts to alert the sender when you are on your way, and when you’ve arrived. And it’s always a good idea to pull over 10 minutes or so before you reach the recipient to give them a heads up you’re almost there.
When you pick up an item make sure to take a picture of all angles of the item, in good light, so you have visual record of the object’s condition before it enters your possession. Also when you drop off the delivery make sure to snap another photo of the recipient with the delivery so you have record of the drop off.
Don’t say you’re somewhere you’re not
Communication should be done in real time, so don’t tap the in-app notifications until they reflect your actual position. That is, if you tap “I’m at the delivery location” in the app before you’ve arrived, you’re like going to frustrate the recipient who is probably waiting for your arrival.
Roadie isn’t on demand, but it’s important to meet or exceed the allotted delivery window to ensure the best possible service.