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COVID-19 updates for Maven Gig reservations

New reservations and pickup appointments scheduled within the suspension window will be canceled.

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Maven Gig Member news

*Nothing in this communication should be construed to suggest or imply that Maven is requesting its customers to violate any orders for “shelter in place” (or other similar orders). Please follow all orders for “shelter in place” (or other similar orders) issued by local, state, and/or federal governments. 


At Maven, the health and safety of our community is imperative. Based on market conditions, and the most recent CDC guidelines, we have made the decision to limit all Maven Gig operations. Our offices will be closed until at least April 13. New members will not be able to rent a car, and all pickup appointments scheduled within the suspension window will be canceled.

We are monitoring the situation closely, and you can follow this post for future updates. Please also follow all directives given by your local officials. If you have questions, Advisors are standing by to help at 1-844-HIMAVEN.

Other Frequently Asked Questions for Members

Can I get a refund if I canceled my reservation due to COVID-19, and was charged for a late cancellation?

We understand there may be unexpected changes during these challenging times. Refunds will not be issued but your case will be reviewed, and a promo code for the cost of the canceled reservation will be issued for you to use on a future reservation (before end of year)


I heard Maven is suspending services through April 10, how does that impact me as a Gig driver?
As a Gig driver currently in reservation, you should have received a COVID-19 email update with instructions, and possibly a phone call. If you did not receive an email or are not sure what to do, call us at 1-844-HIMAVEN.


I want to return but missed the return window, what should I do?
Please contact us at 1-844-HIMAVEN.


What should I do if I am in a state with a shelter-in-place order (or similar order) and cannot return my car?

Please contact us at 1-844-HIMAVEN.