Frequently Asked Questions (FAQs)

Below are some of our most frequently asked questions.


  • A more connected, seamless car sharing experience. Offering a free lifetime membership with low hourly and daily rates. You can reserve new cars, loaded with technology like free unlimited WiFi, Apple CarPlay, Android Auto, and XM Satellite Radio.
  • To be eligible, you must:

    • Apply and be approved for a membership.
    • Be at least 18 years old.
    • Possess a valid driver's license which is not suspended, revoked, or restricted (see additional details below regarding international driver's licenses).
    • Accept the Member Agreement and Terms & Conditions.
    • Accept the OnStar Terms & Conditions and the OnStar Privacy Agreement.
    • Read General Motors Privacy Statement.

    In addition to the requirements above, we reserve the right to decline membership or terminate membership at any time. Please see the Member Agreement Terms and Conditions for more information.
  • Download the app and register for a free lifetime membership. Once your registration is completed, you will be notified within a few hours of your enrollment status by email. Upon approval, you can reserve a car immediately with the mobile app.
  • Typically within minutes, but can take up to two business days after you complete registration. We'll need to review your driving record before you're approved to drive (we do not do background checks or credit checks). You'll receive an email about the status of your registration after this review has been completed.

    Provincial regulations prevent us from requesting driving records in many different provinces. Each province has a specific form that will need to be filled out except for Ontario and Alberta. All of these forms can be found here .

    Once you have completed the Release Form it can be emailed to to complete the registration process.
  • Not quite yet, but stay tuned for more. If you would like to suggest a company or group that would benefit from partnering with us, please send an email to .
  • Yes. However, if you possess a non-Canadian driver’s license it must be considered valid in the Canadian province in which you reside. Full G and G2 licenses are accepted, however G1 licenses are not accepted. To register, download the app and complete the following steps:

    For applicants with a U.S. Driver’s License:

    1. When asked “Where do you want to drive?” select Canada
    2. During driver's license capture select "United States” as the location selection
    3. Select the state from which your license is issued from the state drop down list
    4. Enter the license number as it appears.
    5. Complete the payment section. Your card must be issued and distributed by a U.S. or Canadian bank.
    6. Your registration will be processed. You'll receive an email about the status of your registration after this review has been completed.

    For international license applicants issue from a country other than the U.S.:

    1. When asked “Where do you want to drive?” select Canada
    2. During driver's license capture select "Canada” as the location selection
    3. Select “Other” from the province drop down list
    4. Enter the license number as it appears
    5. Complete the payment section. Your card must be issued and distributed by a US or Canadian bank

    * Upon completing your registration, send a front and back copy of your driver's license to with the subject line "International Driver's License" for approval.

  • The referral program allows you to share Maven with friends easily. Simply send them your personal invite code and when they became a member and complete a trip, you'll receive at least $15 for use on a future Maven reservation.
  • To get your personal invite code, go to the My Info tab in the app. To share your invite code, simply tap "Invite Friends."
  • To use an invite code, go to the "My Info" tab in the app and click on "Enter New Code." From there, copy in your friend’s invite code and hit Submit. The referral award will instantly appear in your Available Awards.
  • If you shared an invite code with a friend and didn't receive your referral award, it could be for a couple of a reasons. Your friend could have signed up but forgot to use your code; they used the code but never completed a trip; or they were not approved as a member. If you used a friend's invite code but didn't get your award, email us at
  • There are two ways that you can earn a referral award.

    1. Become a member using a friend's invite code and get at least $15 instantly to use on a trip.
    2. Share your invite code with a friend.

    Once your friend becomes a member and completes a trip, you'll receive at least $15 to use towards a future reservation.
  • Yes. They expire 180 days after they are added to your account. You can easily see when an award will expire by going to the “Awards & Promotions” section of your account.
  • You can see all your awards by going to "My Info" in the app and clicking on "Awards & Promotions." Under the heading "Available Awards" you will see a listing of all the awards you currently have, their value, why you were given the award, and when each award will expire.
  • When you are scheduling a reservation in the app, simply press the "Available Promos" button and select which award you'd like to use. The discounted amount will be subtracted from your reservation total.

    • 1. Click on Find a Car (magnifying glass icon).
    • 2. On the map view, any station icon that is black means that at least one car is available at that station. If the station is grayed out, that means there are currently no cars available.
    • 3. From the list view, only cars available will be listed to choose from to make a reservation.
  • 1. Click on Find a Car (magnifying glass icon).
    2. Click on the station icon from the map view (note: black icons are the stations that have available cars to rent) or list icon to view a list of available cars.
    3. Select the car you want.
    4. Select start and end time.
    5. Enter promo/referral code (if available).
    6. Click Reserve.
  • You can book a car for as little as one hour or for up to 28 days at a time. You only pay for the time you need - you can extend your trip (when available) in one hour increments.
  • No, you will need to return the car to the home station, which is the garage/parking lot where you picked up the car.
  • iOS 9.3 or above and Android 5.0 and above are currently supported.
  • Each reservation is allotted 288 kilometres per 24 hour period. For example, if you have a 72 hour (3 day) reservation, then you can drive the car a total of 864 kilometres for the entire duration of your reservation. You can choose how you want to allot the kilometres over your trip—it does not matter when those miles are driven. Mileage above the limitation incurs a $0.34 per kilometre fee.
  • You can cancel or change your reservation at no charge until 24 hours before the reservation is scheduled to begin. If you cancel within the 24-hour window of the reservation, you will be charged the full amount of the reservation.
  • Payments are all handled through the credit card you input when you register as part the “Payment Details” section of the enrollment process. We accept a variety of major credit carriers (Note: Pre-paid cards are not accepted). The payment method you put on file will be billed upon ending your reservation. Please make sure you maintain accurate credit card information so that your account is kept in good standing.
  • 24 hours prior to the start of your trip, you will see pending charges on your payment account to ensure funds are available for your reservation. The pending charge will either be our $75 pre-authorization amount or the cost of the reservation if the cost of the reservation is greater than $75. When you end your trip, you will only be charged for your trip time. Note: There may be additional charges added for things such as late fees or cleaning fees if applicable.
  • Members can resolve their billing issues by emailing us at Please make sure you include your full name, reservation number, and reason for contacting us. You will receive a response within 2 business days. And if applicable, we will reimburse you within 7 business days.
  • This program is only available in the United States.
  • This program is only available in the United States.

  • From compacts, to sedans, to electric, to SUVs, we have a car to fit your every need. Jump into the app to see what cars are available close to you.
  • All of our cars have automatic transmissions.
  • Every car comes with Apple CarPlay®, Android Auto™ so you can easily access your music, messages, maps, and contacts. Additionally, every car has free unlimited in-car 4G LTE WiFi™, SiriusXM™ Satellite Radio, and 24/7 live assistance and roadside service with OnStar®.

  • Before you drive off, be sure to take a few minutes to do a thorough walk-around to see if there are any dents, scratches or other damage. Check the inside as well.

    If the damage is small and you feel comfortable to drive, simply take a picture of the damage and email it to Member Services at . You can then proceed with your reservation as planned.

    If you notice larger problems or don’t feel comfortable driving the car, either press the blue OnStar button or Element Fleet Management at 800-572-2936. Please provide us with as much detail as possible, like the exact location of the damage, the approximate size of any dents or scratches, etc.
  • When you are ready to start your reservation, be sure to do the following to unlock your car to start your trip:

    1. Make sure your Bluetooth is turned on.
    2. The app is opened.
    3. You see a Green Bar in your mobile app that confirms you are connected.
    4. Click on the Blue Key icon.
    5. Click Unlock.
    6. Successful message will display once car is unlocked.
  • There are no traditional keys – your phone is the key! Your phone acts as the key to lock, unlock, remote start the car. Note: You will not be able to start the car unless your smartphone is inside the car.
  • All our cars have Start/Stop buttons instead of keys. To start these cars, simply step on the brake and press the Start/Stop button. Note: Make sure the emergency brake is disengaged when starting the car.
  • Just push the Start/Stop button on the dashboard again to turn the car off.
  • If you reserve a car in advance (more than 24 hours of the scheduled start time) and the car is available to reserve, then you may modify your reservation start time and the reservation charges will be adjusted accordingly. Once you are within 24 hours of your scheduled start time, you may not modify your scheduled start time, but you can extend your reservation in order to return the car later, provided there are no other reservations on the car at that time.
  • If you notice any damage to the car during your trip, press the Blue OnStar button from inside the car or dial 1-844-HIMAVEN to report the damage and an agent will assist you. When speaking with the agent, please provide as much detail as possible such as; when it occurred (approximately) during your trip, the exact location of the damage, where you were on your trip when you noticed the damage, the approximate size of any dents or scratches, etc.

    You don't want to be held responsible for damage you didn't cause, so please be sure to report any identified damage as soon as you notice it.

    If damage was caused by an accident, please view accident policy below.
  • For emergency situations, press the red emergency OnStar button and request help. OnStar will help contact the police, emergency cars, or a tow truck as needed. Wait with the car until the police have completed their investigation and request a copy of the police report. Having a police report is your best defense during an insurance investigation. If the police do not come to the scene, you will need to take the car to the nearest Collision Reporting Centre (CRC), or if outside Toronto to the designated Police Detachment within 24 hours of the accident. Please report the incident by pushing the Blue OnStar button in the vehicle or calling 1-844-HIMAVEN as soon as possible and agent will assist you.

    If the CRC is closed, drop the car off or have the car towed and visit the CRC to complete the collision report once it is open.

    If your vehicle is not driveable, please contact OnStar by pressing the Blue button in the vehicle or calling 1-844-HIMAVEN to arrange the car to be towed to the Collision Reporting Centre or Police Detachment.

    For non-emergency situations, please report the incident by pressing the Blue Button in your vehicle or calling 1-844-HIMAVEN as soon as possible and an agent will assist you.
  • Your member reserved car should be have at least 1/4 tank of fuel when you arrive. A fuel card located in the driver’s side visor can be used to refuel the car. Please select $100 or less at the pump for approval. The cost of fuel is covered by us. If there's a problem, we ask that you call us at 844-HIMAVEN (844-446-2836) and report it.
  • Every member is responsible to ensure the car is clean upon return. If when you arrive to the station and notice the car is dirty, please contact 844-HIMAVEN (844-446-2836) to report the condition of the car and an agent will assist you.
  • To ensure you have the exact instructions to access or exit the garage/lot your member reserved car is located in, refer either to the reservation confirmation email you received or under "My Trips” or “Current Trip” in the mobile app.
  • Provided another member does not have a reservation immediately after yours, you can extend your member reserved car, for as little as one hour or multiple days if need be, using the app on your iPhone or Android smartphone.
  • To extend your reservation, click on the blue key in the app and then click on the “Extend” button. Select how long you wish to extend your reservation. Please note, you must extend your reservation for a minimum of one hour. If another member has a scheduled reservation on the car, you will not be able to extend your reservation.
  • Yes. Existing reservations can be canceled or extended via the Maven smartphone app. You must cancel an existing reservation at least 24 hours prior or you will be charged for that reservation.
  • To cancel your reservation, use your mobile app and click on “My Trips.” Under “Upcoming Trips,” select your scheduled reservation. Click the “Cancel Trip” button. Click “Confirm Change.” Please note that if you cancel your reservation within 24 hours of the scheduled start time you will be charged for the reservation.
  • This is a feature to remind customers to lock the doors after leaving the car. Make sure to take your phone with you upon exiting and lock the car via the app.
  • All our cars are equipped with transponders. Once you have completed your trip, we will charge you for any tolls incurred. This process may take 6-8 weeks.
  • Yes, your membership includes roadside assistance 24 hours a day, 365 days a year. Either push the blue OnStar button inside the car or call Element Fleet Management at 800-572-2936 and we will take care of the details.
  • Yes, but only when it's kept in a locked pet carrier. Many members are allergic to pet hair, so if any happen to escape the pet carrier, please clean it up before your reservation comes to an end. Service animals used by members or passengers with disabilities are an exception. These animals are allowed in the car without a pet carrier. If you need to bring a service animal into a car, please let us know by calling 844-HIMAVEN (844-446-2836) so that we can clean the car for the next member.
  • Members are responsible for parking fees not associated with our parking spots, including meters, garages, and parking tickets. If you do not pay any parking fees incurred during your trip, you will be charged the parking fee and any late fees, plus a $20 processing fee.
  • No. Smoking damages the cars, plus it is dangerous to the health of other members. For any member found to be smoking in the car, we will charge you for the cost of cleaning the car to make it completely smoke free. You could lose your membership as well.
  • Before you drive off, if you smell smoke and/or see cigarette ashes in the car, be sure to push the blue OnStar button or call us at 844-HI-MAVEN (844-446-2836) to report the issue.
  • Yes. Please keep in mind children under the age of 13 need to sit in the backseat. Also, members must follow applicable provincial regulations as it pertains to the use of baby seats and/or booster seats when traveling with an infant or toddler during your trip.
  • If you are unable to locate the phone you made your reservation with, you may use another smartphone to start or complete your reservation, provided you download the app on that phone and login with your login credentials. If you do not have another phone and you have accessed your member reserved car, press the blue OnStar button in the car, and an advisor will assist you.
  • If you are able to access your member reserved car, there are aux cords that will allow you to charge your smartphone, so that you can continue your trip. Also, you may use another phone provided you download the mobile app and login with your credentials to start or continue your trip.
  • Absolutely. However, please prioritize safety and pair your phone prior to driving the car. Also, in cars equipped with Apple CarPlay or Android Auto you can project your phone’s content (music, contacts, etc.) within the car – enjoy.
  • Only members can drive our cars. If you've got a fellow member along for the ride, it's OK to go ahead and share the driving time. Keep in mind the member who has the car reserved is responsible for the condition of it when in use and is responsible for repairs if damage occurs to the car.

    Non-members are not covered by our insurance. If you allow a non-member to drive during your reservation, you will be responsible for repairs in addition to an unauthorized driving fee of $500 (plus any applicable taxes). You will lose your membership as well.
  • Cars cannot be driven outside the country where you start your reservation. Taking the car internationally area may result in termination of your membership.
  • Call 844-HIMAVEN (844-446-2836) to report your left item(s). We will make every effort to have your belongings returned to you as soon as possible.
  • If you find an item(s) in a car, please place it in the glove compartment or trunk and give us a call at 844-HIMAVEN (844-446-2836) so that we may help get the item(s) returned to the previous member.
  • Unfortunately, you are not authorized to use a valet service when driving a Maven vehicle in Canada.
  • Please avoid commercial zone parking areas. If you park in a commercial zone parking area and are ticketed, you will be responsible for those fees.
  • You are responsible for legal infractions. If we receive a notice and process a violation, you will be charged a $20 processing fee, plus applicable taxes in addition to the original cost of the ticket.
  • If you do not pay a ticket, we will be notified and charge you a $20 processing fee, plus applicable taxes. Additionally, you are responsible for the cost of the ticket. If we can, we will redirect the violation to you. If we can't redirect it, we will pay the fine, along with any late fees and bill the total to your account. Other fines or membership suspension can also result, so please pay the ticket when you get it.
  • If you wish to contest a violation and the issuing municipality allows it, be sure to do so promptly. If we receive a notice in the mail, and you have yet to dispute the ticket with the issuing municipality, we will automatically bill your account for the amount of the violation, plus the processing fee and taxes.
  • Please be mindful when parking to observe all parking signs and applicable laws. If you get towed away, please contact us directly at 844-HIMAVEN (844-446-2836). You will be responsible for any applicable charges.
  • Contact the police immediately to report the vehicle as stolen. Then contact OnStar by calling 1-844-HIMAVEN as soon as possible and agent will assist you.

  • A fuel card located in the driver’s side visor can be used to refuel the car. The cost of fuel is covered by us. To fill up, you’ll need to enter the car's mileage and the six digit ID which are both found in the app. Please select $100 or less at the pump for approval. Simply click on the Blue Key and hit "Fuel." Please be sure to fill up the gas tank in its entirety and return the fuel card in the car to its spot in the driver’s side visor holder so it may be used by a future member.
  • We ask all members to return the car with a minimum of 1/4 tank of gas to avoid receiving a low fuel fee of $30 plus applicable taxes.
  • Always check your car details or the inside of the gas cap to ensure you add the correct fuel type — mistakes can be expensive!
  • Contact 844-HIMAVEN (844-446-2836) to report that the fuel card is missing or not working. If the fuel level is at or below a 1/4 tank, use a personal method of payment, save your itemized receipt, and email Member Services requesting reimbursement. Note: Credit card statements and pre-paid receipts are not accepted.
  • Some cars have unique gas tank covers. You’ll find a button on the inside of the driver’s side door with a common gas station pump icon. Just push the button when you are ready to put fuel into the car and you will be all set.

  • Please return the Maven car to its home location, which is the same place you picked the car up. For locations that have more than one reserved Maven car space, you may park in any available Maven parking spot as identified by Maven parking signage.
  • Call us at 844-HIMAVEN (844-446-2836) and we'll work with you to find a nearby parking space. If there's another car in the Maven spot, please make a note of the make, model, and number plate and provide that information to the agent assisting you.
  • Some garages require access codes or passes to enter or exit the garage. Please refer to the station directions under "Current Trips" in the Maven app for that information. If the garage/lot is not accessible due to another reason, (example: entryway blocked), contact 844-HIMAVEN (844-446-2836) and an agent will assist you in parking your car in another location.
  • Before exiting the car, please remember to take all your belongings, remove any trash, and leave at least 1/4 tank of fuel for the next member. Once you have exited the car, click on the Blue Key in the Maven app and press the lock button to lock the car. Please also complete one final walkaround to ensure there is not any damage. Then click "End Trip" on the Maven app.
  • If the End Trip button is not enabled preventing you from ending your trip, please contact 844-HIMAVEN (844-446-2836) and an agent will assist you.
  • Yes, you may return the car early. However, you will be charged for the reservation time you have booked.
  • If you are running late, please start by opening your smartphone app to see if you can extend the reservation. Under “My Trips” you can select “Extend” and choose a new date and time to return your car. Please note that extensions made must be a minimum of one hour. If you cannot extend your current reservation, please make every attempt to return the car as soon as possible and notify us by calling 844-HIMAVEN (844-446-2836). If you do return the car late, you will be charged a late fee of $50 every hour that the car is late. In addition to the reservation hourly reservation fee.
  • Once you hit "End Trip" you will receive a confirmation message in the mobile app and an email. You will also see your trip displayed under "Past Trips" in the Maven mobile app.
  • After selecting “End Trip” in the Maven app to end a reservation, you will have the opportunity to provide specific feedback regarding your reservation experience.
  • If you return your car late, you will be charged a late fee of $50 every hour that the car is late. In addition to the reservation hourly reservation fee.
  • Members are asked to remove all trash and return the cars in a clean condition. At a minimum, you should return the car in the same condition you found it. If the car is not left in a clean condition, this could result in a fine.
  • You are responsible for returning the car with at least 1/4 tank of fuel. If you do not return the car with at least 1/4 tank of fuel, you may be charged a fine.

  • Every member who complies with the membership contract is covered up to the minimum provincial required levels while driving a Maven car. Insurance is included with a member’s reservation. You will be responsible for damage to the car up to the deductible. You also may be responsible for damages if you do not follow program rules or drive recklessly.

    If the cars are used in accordance with the Rules of Use and otherwise in a safe manner, you will not be charged for any damage to the car beyond the deductible. However, if you fail to comply with the terms and conditions of this Agreement or otherwise operate a car in a negligent or reckless manner or in any way that endangers others, you agree to defend, indemnify and hold us, our affiliates and respective directors, officers, shareholders, employees and agents, and, harmless from all claims, liability and expenses arising out of your non-compliant or reckless use of the car(s) regardless of whether those claims arise from you or any third party. We may recover damages you owe under this agreement by charging the payment method you provided.
  • Insurance is included, but if you happen to be involved in an incident with your Maven car, a damage fee of up to the $750 deductible may apply. A damage fee can apply for dents, scratches, collisions, windshield cracks, vandalism, and third party damages.

    Before each reservation, we ask you to check the car inside and out and report any damage. If damage is discovered, please take photos of the damage and email member services at . This ensures that you will not be held responsible for damage that may have happened before your reservation.
  • Some credit cards may cover the deductible if that is part of your credit card agreement. Please contact your credit card company to confirm. We will charge the credit card you have on file with us.
  • When driving a Maven car, your personal insurance might cover you. Many personal auto insurance policies also provide coverage for reservations. Read your policy or contact your insurance agent to ensure you are aware of the details of your insurance coverage.
  • Members are expected to work with the insurance companies regarding the investigation of the claim. Once a claim has been closed, there is no appeal and the claim cannot be reopened.

  • No. Membership is free. There are also no annual or application fees.
  • Members are charged upon completion of their trip, however we will pre-authorize a charge of $75 or your estimated total usage fees, whichever is higher.
  • Yes, you can update your credit card information in the app by simply clicking on "More" in the lower right corner, then "My Info." Click on the credit card line item to edit your method of payment on file and then click “Save”.
  • In the rare case where you may need to replace wiper blades or add oil, we'll reimburse up to $50. For a car wash, we'll reimburse up to $15. To request reimbursement for an out of pocket expense, email member services at Be sure to include your itemized and date/time stamped receipt, as well as the reservation number, within 30 days of purchase. Credit card statements and prepaid receipts are not accepted are not accepted.
  • We recommend that you contact the credit card issuer to confirm they are accepting charges from Maven.

  • If you believe you have entered your email address incorrectly on your account and you have already entered your Driver's License information, please email member services at with your correct email address and they will assist in fixing your account.
  • You can update your credit card information in the app by simply clicking on "More" in the lower right corner, then "My Info." Click on the credit card line item to edit your method of payment on file and then click Save.
  • If you wish to cancel your membership, give us a call at 844-HIMAVEN (844-446-2836) or email us at
  • You can update your personal information, such as your phone number, in the app by simply clicking on "More" in the lower right corner, then "My Info." Click on the applicable piece of information you wish to update and then complete click “Save.”
  • To update your Driver's License information, open the app and click on "More" in the lower right corner, then click on "My Info." Click on the Driver's License line item to update your Driver's License information and click Save. Please note that this will require another review of your Driver's License history and may take 24-48 hours to approve your membership.

  • You cannot drive your reserved car across international borders as our insurance policy does not cover cars outside of their country of origin. Violation of this policy will result in termination of your Maven membership. You can drive between provinces in Canada.
  • At this time membership is limited to the country in which you originally registered. So if you enrolled as a member and selected Canada, you will only be able to book and drive cars within Canada.